Thank you for your interest. We have been a volume sellers for 12 years. We seek the most sought after products in bulk and we pass the savings to the online community through different sites. We only sell brand new items. Our products are covered by their manufacturers, not us. We actively purchase huge amounts of merchandise that is sought by the online community, we don't offer any support (just brand new items with very little mark-up) the responsibility of any product support falls on the manufacturer. We also ship all orders the same day. Thank you for visiting our storefront, and thank you for choosing us to make your purchases. Thanks!